Returns + Exchanges
How do I return or exchange an item?
Exchange requests must be made within 14 days of receiving your online order. Please send an email to email@example.com and include your order number and the reason for your exchange request. We will get back to you within 2 business days to give you instructions on how to proceed.
Do you offer refunds?
We offer refunds on items that are in perfect condition, not used or washed, with original labels or online store credit for items that are returned.
What if I received damaged, defective or incorrect items in my shipment?
We stand behind all of our products. If you find that an item you have purchased online is damaged, defective or incorrect, please let us know as soon as possible. There is a 5-day return policy for all damaged or defective items, and we’d be more than happy to replace the item for you. Please send an email to firstname.lastname@example.org with a description of the damage (ideally attach a photo if possible) and your order number.
Orders + Shipping
When will my order ship & arrive?
We strive to ship your online order within 2-4 business days from the date the order is received (this excludes holidays and weekends). If we have a sale or promotion, our turnaround time during these periods can be up to 7 business days due to order volume. If you have any questions about shipping times please don't hesitate to get in touch at email@example.com.
Where do you ship?
We ship worldwide.
Can I change/cancel my order?
To make a change or cancel an order, you have up to 3 hours to get in touch from the time you complete the checkout process. We will do our best to accommodate any changes, however if your request is made outside of the 3-hour window, the original order will be processed and shipped. Please email firstname.lastname@example.org for any questions or concerns.
Can I place an order for a size that is sold out or not available?
Ninth+Nord is a small batch boutique. We represent eco-conscious brands that do not mass produce. In some cases there may be extra stock available. If there is a style and specific size you would like, please email email@example.com and we will do our best to fulfil this request.
Can I include a gift receipt with my order?
Yes, you can. Please select 'Gift Wrapping' at checkout so that a gift receipt is included with the order. If you need further assistance, please email firstname.lastname@example.org and we'll do our best to accommodate any special requests.
What if my package is lost?
Once the carrier picks up the package, it is then their responsibility for lost and/or misplaced packages, however we will do whatever we can to assist should this happen. If needed, we will launch an investigation with the carrier and will do our best to ensure your pieces get to you. (Please note these investigations generally take up to 5 business days to be settled.)
Due to covid 19, all shipping services are experiencing delays outside of our control. we apologize for the inconvenience.
Products + Care
How do I determine the right size and fit?
You can also look at our Size Guide to determine the right size for your little one(s).
How are our products made?
All collections that we carry at Ninth+Nord are ethically and sustainably made using traditional production methods.
Who can I contact about press inquiries, collaborations or partnerships?
Please contact email@example.com and we can direct your email to the appropriate team member.
What do I do if my promo code isn't working?
Please email firstname.lastname@example.org and we will get things sorted for you.